Reference

Privacy Policy for Your mpoking Account

Your account data, payment records, device signals and support messages are covered by this Privacy Policy before you open the lobby.

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How We Treat Your Account Data

mpoking Service availability depends on jurisdiction. Users are responsible for checking local law before access.

A clear Privacy Policy helps you know what happens when you create an account, verify a wallet, open Speed Baccarat, or ask support about a QRIS receipt. We collect only the account, transaction, device, cookie and service data needed to run your account, protect access, process

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your wallet activity, answer your requests, and meet operational checks. If you connect from Medan or another Indonesian city, the same privacy process applies: we check account status, payment references and login signals rather than adding city-based profiling. We do not sell your account details. Access,
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eligibility and account use depend on local law and are available only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY HELP

Privacy Requests Through Indonesia Channels

Fast privacy help starts with the channel you already use for your account.

ACCOUNT SAFETY

Data Controls Around Your Wallet

Privacy work is part of our account flow, not a separate promise. We separate login checks, wallet records, support messages and cookie settings so each team sees only the record needed for…

Account data

We use your name, phone number, email and login details to create and protect your account. Changes to these fields go through ownership checks before support updates anything stored on our side.

Payment records

DANA, OVO, GoPay and QRIS references are kept with time, amount and account ID so deposits and withdrawals can be matched. We do not need your wallet PIN for any privacy request.

Cookies

Cookies help remember language, session status and fraud-prevention signals. You can clear them in your browser settings, though clearing cookies may sign you out and require a fresh account login.

Device signals

We record device type, browser, IP signal and session time to spot unusual access. Check Account > Security > Active Sessions if a phone or browser entry does not look familiar.

Retention period

We keep account and transaction records for operational, dispute and legal needs, then reduce or remove data when it is no longer required. Retention time can vary by record type.

Change requests

Ask us to access, correct or remove eligible personal data through live chat, email or WhatsApp. We verify ownership first so another person cannot change your account details.

Privacy Policy Questions You Ask

This FAQ keeps the Privacy Policy practical for your account, wallet and device choices. Each answer explains what we collect, how we use it, and where you can ask for a change. If your question involves eligibility, account access or local restrictions, our answer follows the same rule: access depends on local law and is available only where local law permits.

We collect the details needed to create and protect your account, such as phone number, email, login records and verification status. We also keep wallet references when you use DANA, OVO, GoPay or QRIS.

We keep payment references so deposits, withdrawals, refunds and support checks can be matched to the correct account. The record usually includes time, amount, method and account ID, not your wallet PIN.

Yes. Contact live chat, email or WhatsApp and tell us which detail needs checking. We verify account ownership first, then confirm whether the data can be shown, corrected or updated under this Privacy Policy.

Cookies help keep you signed in, remember language choices and detect unusual session activity. You can clear cookies in your browser settings, but you may need to log in again afterward.

We share only the details needed to process a payment, investigate a support case or meet an operational requirement. For example, a QRIS reference may be checked so we can confirm the correct account record.

Go to Account > Security > Active Sessions and check the listed device entries. If anything looks wrong, contact us through live chat or WhatsApp between 09:00 and 23:00 WIB.

You can request deletion through support, and we will assess which records are eligible. Some account, payment or dispute records may need to stay longer for operational or legal reasons.

Privacy Policy for Your mpoking Account

Privacy Requests Through Indonesia Channels

Data Controls Around Your Wallet

Account data

Payment records

Cookies

Device signals

Retention period

Change requests

Privacy Policy Questions You Ask

01 What personal data does mpoking collect when I open an account?

02 Why do you keep DANA, OVO, GoPay and QRIS records?

03 Can I ask to see or correct my account data?

04 How do cookies affect my privacy on the site?

05 Do you share my data with payment or support partners?

06 How do I report an unknown login or device?

07 Can I request deletion of my account data?

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